Frequently Asked Questions
What is WikiDaruma?
WikiDaruma is a knowledge base system that centralizes internal knowledge and uses AI to automatically answer questions. It integrates file management, inventory management, and customer support to turn "30 minutes into 3 seconds".
What can I use with the free plan?
The free plan includes basic file management (5GB), AI chat functionality, and team member invitations for up to 5 people. For storage expansion and priority support, please consider our paid plans.
What file formats are supported?
We support major file formats including PDF, Word (.docx), Excel (.xlsx), PowerPoint (.pptx), images (PNG, JPG, GIF), and text (.txt, .md).
How does the AI generate answers?
The AI automatically analyzes uploaded files and learns their content. When asked a question, it generates optimal answers from learned content and displays source files. Answer accuracy improves with use.
What about security measures?
All data is encrypted and securely stored on AWS. We provide enterprise-level security features including access control, audit logs, and two-factor authentication.
How long does implementation take?
Implementation can be completed in as little as 30 minutes. After creating an account and uploading files, the AI automatically begins learning. No special configuration or technical knowledge required.
Can it integrate with Microsoft Teams or Slack?
Yes, it integrates with major business tools like Microsoft Teams, Slack, and Google Drive. You can ask WikiDaruma questions directly from your chat tools.
Can I use inventory management features?
Yes, you can use it as a full-featured inventory management system with product master registration, stock in/out management, inventory alerts, and stocktaking. Barcode scanning and OCR reading are also supported.
Can I change my pricing plan anytime?
Yes, you can change plans anytime. Upgrades take effect immediately, while downgrades apply on your next renewal date.
What support is available?
Free plan includes email support, paid plans include chat support and priority response, and Enterprise plan includes dedicated phone and online support from a personal account manager.
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